Name: Cokonet Academy Trivandrum (HQ)
Address: Peedikayil Chambers, Ulloor, Thiruvananthapuram, KL, 695011, IN
Telephone: +91 90482 06140

Question 1

All courses + SAP and ERPData, Analytics and AICloud, DevOps and SecurityDevelopment and CRMFinance and AccountingMarketing and CreativeSAP for B.E. / B.TechBrowse all 17 courses → Placements + PlacementsAlumni storiesInternships (FYUGP)Hire from us Internships Enterprises More + Free course videosFree masterclassScholarshipRefer and earnAbout CokonetCareersJoin as trainerContact us Free courses Free counselling Chat on WhatsApp Home / Contact Us ● Live · 9:30 AM – 10 PM Mon – Sat Pick a channel. Get a real human on the other end. Seven departments. Three offices. WhatsApp replies in 5 minutes. No phone trees, no chatbots, no "your call is important to us." Just real people who can actually solve what you're calling about. Enrol nowRequest a callbackPick your department [ Panoramic photo: the counselling floor, a real conversation in progress ]Trivandrum · Kochi · Bengaluru 5-minWhatsApp · +91 90482 06140Real humans · 9:30 AM – 10 PM Mon to SatMessage us → LivePhone · 7 department linesPick the right department · No transfers, no holdsFind yours ↓ 24 hrEmail · 7 department aliasesSame-day reply within working daysFind yours ↓ Pick your department Eight routes. No wrong door. Every department has its own email and phone line. Pick the one that fits and you'll skip the receptionist round-trip. Course EnquiriesCounselling, admissions and anything enrolment-related.training@cokonet.com+91 90482 06140Talk to a counsellor → Learner SupportLMS access, certificates, server issues, batch changes.support@cokonet.com+91 90726 16140Raise a support ticket → Fees & BillingPayments, invoices, EMI queries and refund status.finance@cokonet.com+91 90486 66140Send a payment query → PlacementsAlumni job support, or hire from our talent pool.placements@cokonet.com+91 90488 06140Alumni: job support →Company: hire from us → Corporate TrainingCustom SAP, AWS, AI and security programmes for teams.business@cokonet.com+91 90488 06140See enterprise solutions → Marketing & MediaPress, media collaborations, college MoUs and partnerships.marketing@cokonet.com+91 96455 26140Send us a message → Careers at CokonetOpen roles, recruitment queries and office internships.careers@cokonet.com+91 73064 27466See open roles → Overseas EducationStudy abroad: shortlisting, applications, test prep, visas.overseas@cokonet.com+91 90729 66140Talk to overseas team → Direct line Write to the CEO. A serious complaint a department couldn't resolve, a partnership idea at the institutional level, or recognition for someone who went above and beyond, reaches the CEO directly. Read personally. Replied within 5 working days. ceooffice@cokonet.com Got a friend you'd like to refer? Earn up to ₹5,000 per successful enrolment. Friend gets a discount. See referral rewards → Visit us Three offices. All open to walk-ins. No appointment needed during working hours, though if you're coming for something specific, calling ahead saves you a wait. Trivandrum · HQ Trivandrum Peedikayil Chambers, Ulloor, Trivandrum 695011, Kerala, India 9:30 AM – 10 PM · Mon to Sat+91 90482 06140Walk-ins welcomeParking available on-site Get directions →Call office → Bengaluru Bengaluru Indiranagar, Bengaluru, Karnataka, India 9:30 AM – 10 PM · Mon to Sat+91 90482 06140Walk-ins welcomeNear Indiranagar Metro Get directions →Call office → Kochi Kochi Edappally, Kochi, Kerala, India 9:30 AM – 10 PM · Mon to Sat+91 90482 06140Walk-ins welcomeNear Edappally Junction Get directions →Call office → None of the above? Send us a message. We'll route it ourselves. If your question doesn't match a department neatly, send it here. The right team gets it within an hour during working hours. This form is for: Colleges & institutionsMoU partnerships, training tie-ups, hosting Cokonet on campus Press & mediaInterviews, alumni stories, institutional comment Vendors & suppliersProposals or invoicing questions outside Finance Foreign nationals enrolling at CokonetDifferent from Overseas Education above, that's for studying abroad Anyone unsureNot sure which of the 8 departments above fits your question Need a faster reply than 24 hours? WhatsApp +91 90482 06140, replies within 5 minutes during working hours. OTP-verified · 60-second form · Routed within 1 working hour Your name * Mobile *🇮🇳 +91🌍 OtherGet OTPFor international users, drop a note in the message and we'll email back instead. Email * Topic *Select what this is aboutForeign national wanting to enrol at CokonetCollege / Institutional MoU partnershipPress & media inquiryMarketing collaborationVendor / supplier inquiryGrievance / complaintSomething else Your message * Verify your number to continue Routed within 1 working hour · Mon to Sat 9:30 AM – 10 PM Honest answers Questions we get a lot. Things you might not need to call us about. The answer is probably here. Can I just walk into one of your offices?

Accepted Answer

Yes, all three offices, 9:30 AM to 10 PM Mon to Sat, no appointment needed. Coming for something specific? Calling ahead saves you a wait. Sundays we are closed.

Question 2

Is the WhatsApp number a bot, or is it real people?

Accepted Answer

Real people, 9:30 AM to 10 PM Mon to Sat, averaging 5-minute replies. Outside hours you get an acknowledgment and a human reply next morning. We deliberately don't run an AI chatbot on this number. You should be able to ask "is this a bot?" and get a human answer.

Question 3

I emailed and haven't heard back. What now?

Accepted Answer

Most departmental emails reply within 24 hours during working days. If it's been longer: (1) check spam, since our outbound is sometimes filtered; (2) WhatsApp the same query and we'll trace the email and respond on whichever channel is faster; (3) for academic or LMS issues, escalate by emailing support@cokonet.com with subject "Escalation" and the academic head will review within 48 hours.

Question 4

Studying abroad, or a foreign student wanting to enrol at Cokonet?

Accepted Answer

Two different paths. Studying abroad: that's our Overseas Education vertical, email overseas@cokonet.com or use the Overseas Education card above. We help with university shortlisting, applications, test prep, and visa counselling. Foreign national enrolling at Cokonet: most programmes work fine for international learners (online live, India time zone friendly to most of Asia, the Middle East, and East Africa). Use the message form above with topic "Foreign national wanting to enrol at Cokonet" and we'll reply by email within 24 hours.

Question 5

When should I write directly to the CEO?

Accepted Answer

Use it sparingly. It's a real channel, not a marketing line. Good reasons: a serious complaint that no department resolved, a partnership idea at the institutional level, recognition for someone on the team who went above and beyond, or a whistleblower / ethics concern. Skip if it's a routine course enquiry, fee question, or LMS issue, those have departments that resolve faster than the CEO desk can. Reply within 5 working days, read personally.

Question 6

My LMS access stopped working. Who do I contact?

Accepted Answer

Email support@cokonet.com with your registered name, batch, and a screenshot of the issue. Faster: WhatsApp the same details to +91 90726 16140 (Learner Support direct line) and they'll usually reset access within 30 minutes during working hours. Persistent server-access issues are escalated to the technology team and resolved within 4 working hours.

Question 7

How do I file a formal grievance or complaint?

Accepted Answer

Use the message form above with topic "Grievance / complaint". This routes directly to the academic head and a senior team lead, with a 5-working-day response commitment. For something serious enough that you want a paper trail, also email support@cokonet.com with subject "Formal Grievance" and we'll create a ticket reference you can quote in any follow-up.

Question 8

Are you closed on Sundays and public holidays?

Accepted Answer

Yes, offices are closed Sundays. WhatsApp and email get an auto-acknowledgment but human responses resume Monday at 9:30 AM. Public holidays are listed at the top of the academic calendar; learners on active batches get advance notice via SMS and the LMS. Major Kerala holidays (Onam, Christmas week) and national holidays affect all three offices uniformly.